FAQs
Managing Your Account
How do I log in to my account?
Enter the email address linked to your Zyla Account and your password.
What is the difference between a ‘Payer’ and a ‘Payee’?
Payee (beneficiary): the individual or entity receiving the payment.
Payer: the individual or party making the payment.
How do I verify/authenticate my transactions?
To help prevent fraud, you’ll be sent a verification code via email or to your mobile phone to authenticate your transaction.
What happens if I’ve forgotten my password?
Select 'Forgot password’ on the Zyla Account login page. You'll then receive an authentication code to your email address to reset your password.
What is the difference between Nickname and Friendly name?
Nickname is used as a label when you issue a virtual account for collection, it’s not unique identifier.
Friendly name is used as a mandatory field to distinguish payees when you add a beneficiary for payment, it's a unique identifier.
